The Security Officers role as a front facing representative of our clients and their facilities sets the stage for various public interactions. As the first the point of contact for many individuals arriving at the workplace, you may be placed in the position of addressing those who arrive with negative attitudes or behaviors.

An informational flyer titled "Incident De-Escalation: Best Practices for Public Interactions, March 2024" from Harvard Protection Services. It includes sections on preparing for public interactions, de-escalation tactics, and verbal strategies for security guards.
Learn more about Incident De-Escalation.
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